Where do we ship?
We're pleased to offer worldwide shipping! Packages originate from our office in Vancouver, British Columbia, Canada so if the delivery address is outside of Canada, you may incur duties upon delivery. Check with your local customs for more information.
How much is shipping?
Shipping cost will be automatically calculated at checkout before you submit payment. The cost will vary depending on shipping address and number of items orders.
How long will it take to receive my package?
Adoption kits are typically prepared the same day the order is received and shipped out right away. However, some orders can take a bit longer to ship out if the order is submitted outside of business hours, or if we are out of stock. Orders will always be processed as soon as we can (usually within 2 days - one week at most). You will receive an automatic notification with a tracking number as soon as we have mailed your order.
All packages are mailed via Canada Post. Shipping time varies depending on shipping address, with many timing options available for you to choose from at checkout (ie regular mail vs expedited).
For more information please call us at (604) 568-4907 or (604) 568-9160, or email execdirector [at] northwestwildlife [dot] com.